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- Frequently Asked Questions
075-316-1200
Are there cribs and bedguards?
Please ask in advance when making a reservation.
Baby cots are provided for a fee and bed guards are provided free of charge.
Due to the lim…Continue readingHow long is the front desk open?
The front desk is available 24 hours a day.
Please do not hesitate to ask when you need it.
※Please note that the car park is closed from 2…Continue readingIs there a coin laundry?
We do not have it.We will guide you to a coin laundry 7 minutes on foot.Please understand.Is Wi-Fi available?
Free Wi-Fi is available in guest rooms and public areas.
You can also connect to the Internet via a wired LAN.
The password will be provided…Continue readingCan I pay with a credit card?
We accept payments with the following credit cards.
VISA, Master Card, JCB, DC, Diners Club, UFJ, Nicos, American Express, SAISONWould you like a room with a view?
We may not be able to meet your request depending on the reservation status on the day and the acceptance status of the group.Therefore, we …Continue readingHow do I get from Kyoto Station?
【bus】
Please take the 205 line from bus stop B right at the central exit of JR Kyoto Station.
It will take about 20 minutes to reach the nea…Continue readingWhat are the check-in and check-out times?
This facility is
15:00 Check-in
12:00 Check out
I will guide you in.
If you arrive earlier than the check-in time, we can store your lugga…Continue readingIs there a combination nearby?
There is a 7-Eleven first floor of the hotel.
There are several other convenience stores within a 1-minute walk.
Please feel free to contac…Continue readingDo you have PC rental etc?
PC rental is not available.
We rent multi-adapter, mobile charger, extension cord, DVD player, etc. Please feel free to ask.Can I reserve more than one room at a time?
Of course it is possible.
Please feel free to contact us if you have any questions as the sales contents will differ depending on availabil…Continue readingCan I use the spa and gym area of my child?
Fitness and spa access is only available to guests aged 16 and over.
For more details, please check "Spa Information" on our website.What floor is the restaurant located on?
There is "Cafe & Dining La Vent" on the 2nd floor on the same floor as the front desk.
Lunch is also available.
※It may be closed due to re…Continue readingWhat kind of facilities are there in the vicinity?
The hotel is located within a 1-minute walk from Hankyu Saiin Station, and there are many restaurants such as taverns, bakeries and restaura…Continue readingIs it possible to add breakfast on the day?
We also accept breakfast on the day.
You can either leave it in your room at the restaurant and pay at check-out or in cash.
Please do not h…Continue readingCan I send the luggage in advance?
We are happy to accept the parcel sent by the customer prior to arrival.
Please send to the address below.
615-0021
17 Saiin Sanzo Town, Uk…Continue readingWhere can I have breakfast?
We offer a Japanese and Western buffet at "Cafe & Dining Le Van" on the 2nd floor of the hotel.
【Opening Hours】
7: 00 to 10: 00
【Breakfast…Continue readingIs there a smoking space?
Due to the enforcement of the "Revised Health Promotion Act" on April 1, 2020, the smoking space in this facility has been removed.If you wi…Continue readingCan I leave my luggage?
We accept luggage before check-in and after check-out.
Regarding luggage after tick out, it is limited to the same day.What is the parking fee for hotel guests?
The fees for the multi-storey car park in the hotel are as follows.
【Accommodation fee】
1,500 yen per guest / night
(Valid from 15:00 to 12…Continue readingCan I lie with my child?
Children up to the sixth grade of elementary school are free of charge when using existing beds.
※Towels and other amenities are not availab…Continue readingWhich is the entrance to the parking lot?
The entrance of our multi-storey car park is located in the same row as the front entrance of the hotel and faces the main Nishioji -dori ca…Continue readingHow to use the BOSE speaker in the room
Speakers made by BOSE are installed on the ceilings of guest rooms throughout the hotel.
A dedicated cable is required for use, and you can …Continue readingAbout how to use fitness club
To use the Fitness & Spa Rhino fitness club directly managed by Fitness & Spa Rhino Hotel Rhino Hotel Kyoto on the 2nd floor of the hotel, p…Continue readingIs there a negative ion dryer in your room?
Negative ion dryer (made in 2019) is available in all guest rooms.
I put it in a brown drawstring bag on the desk in my room.What kind of facilities and facilities are available in the facility?
【In-house facilities】Yakiniku restaurant, tavern, fast food, restaurant, fitness club(Closed on Mondays)
【Services】Laundry service (closed …Continue readingWhat kind of amenities (furnishings) are available?
The following amenities are available.
【Number of people】Shampoo, conditioner, body soap, face & hand soap, toothbrush set, razor, hairbrus…Continue readingWhat kind of facilities are available in the room?
The following facilities are available.
TV (digital broadcasting, BS, CNN, movie channels), telephone, kettle, tea set, refrigerator, negati…Continue reading
Reserve·Contact us
Please feel free to contact us if you have any questions.