hotel facilities
- What facilities are provided in the guest rooms?
- All rooms include the following: TV, including Satellite and Cable broadcasts,; telephone; hot water pot; green tea and cups; refrigerator; hair dryer; electric lamp; Shower Toilet; and complete humidifying and air purifying facilities.
- What amenities are provided in the guest rooms?
- The following are provided for each guest: shampoo and rinse; toothbrush and toothpaste; shaving razor; shower cap; cotton swabs; comb; hand towel and bath towel; yukata (sleepwear); slippers.
- What services and facilities are available in the hotel?
- The hotel includes a yakiniku restaurant; a pub; a fast-food shop; a café; vending machines (6F); a bookstore; a pool and fitness club (closed on Mondays); a dry cleaning service (not available on Sundays); a fax machine (sending fee); a massage service; a package delivery service; and wake-up calls.
- Do the guest rooms include a mini bar?
- There is no mini bar. However, there is a convenience store open 24 hours just one minute’s walk from the hotel, and you can use the refrigerator in your room. (There are also vending machines on the 6th floor.)
- What kind of items can be borrowed?
- We can lend you, at no charge, a trouser press; an iron; a humidifier; a wine corkscrew.
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related to hotel rates
- What is the parking fee for hotel guests?
- The charge for parking in the hotel is 250 yen for 30 minutes. However, for those staying at the hotel, overnight parking is 1,500 yen from check-in until 11:00AM the next day, and outside of this period, the charge is 200 yen for 30 minutes. If you have arranged for overnight parking, you will receive a ticket which will allow you to leave and return to the parking garage as often as you like during this period.
- Is there a fee for cancelling one’s reservation?
- If you cancel on the day of your reservation, you must pay 80% of the room rate.
- Can credit cards be used for payment?
- You may use any of these cards: VISA ・JCB・American Express・Diner’s Club ・UC・DC・NICOS
- What are the charges for staying after the checkout time?
- The following percentages of the room rate are assessed:
～PM 2:00 25％
～PM 4:00 50％
～PM 6:00 75％
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related to other matters
- Where and at what time is the breakfast service?
- At the café Le Van, on the 2nd floor of the Rhino Hotel Kyoto, a buffet-style breakfast is served, at a cost of 1,260 yen. Other possibilities include the fast-food shop, Mos Burger, open at 7:00 AM, on the 1st floor of the Rhino Hotel Kyoto, or various restaurants in the area; please feel free to ask at the Front Desk.
- What days and times can the hotel’s pool be used?
- The pool is open at the following times
- Tuesday – Friday: 10:00 AM – 11:00 PM
- Saturday: 10:00 AM – 9:00 PM
- Sundays/Holidays: 10:00 AM – 7:00 PM
- Closed: Mondays, end-of-the-year and New Year holidays, and at certain other times for repairs and cleaning.
- Entrance to the pool is closed 30 minutes before the pool facility closes.
- Use is restricted to those 16 years of age and older.
- Guests with tatoos can not use the fitness club.
- What is the fee for using the pool?
- For staying guests, admission to the pool/fitness club is 1,000 yen per person, per use. If you show your room key at the Fitness Club reception desk, the charge can be put on your hotel bill.
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other hotel services
- What if I would like to request a non-smoking room?
- We have a limited number of designated non-smoking rooms available, and you may request one at the time of your reservation. However, we cannot guarantee that one will be available for your period of stay; in this case we ask that you allow us to give you a smoking room that has been deodorized
- Can I have a newspaper delivered to my room?
- You may buy one at the front desk or at various places near the hotel. If you request it, one can be delivered to your room; there is a charge for this.
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miscellaneous
- I will not be able to check in until late. Until what time may guests check in?
- The Rhino Hotel Kyoto allows check-in 24 hours a day. However, if you will be arriving later than about 10:00 PM, please let the hotel know either at the time of reservation, or sometime before your arrival. If the hotel has received no word from you by about 10 :00 PM your reservation may be automatically cancelled.
- About how long does it take to reach JR Kyoto Station from the hotel, and about how much does it cost?
- ●Taxi: Rhino Hotel Kyoto⇒JR Kyoto Station: about 20 minutes, 1,700 yen
●subway: Hankyu Saiin Station⇒Hankyu Karasuma Station⇒change to the subway: Shijyo Station⇒Kyoto Station: about 20 minutes, 360 yen - About how long does it take to reach the Shijo Kawaramachi area from the hotel, and about how much does it cost?
- ●Taxi: Rhino Hotel Kyoto⇒Shijo Kawaramachi: about 20 minutes, 1,500 yen
●Railway: Hankyu Saiin Station⇒Hankyu Karasuma Station: about 10 minutes, 150 yen
